Worst Service Ever from Multichoice.

Today I had the most horrible service in my 46 years of living.Called in query why my bill is so high and was told it was access fee on my PVR and was promised it will be removed. After coupler hours of calling the was still no change and I called again and spoke to agent for almost 40 minutes only to be told I need to be transferred to cancellation. Issue explained to cancellation agent and said will remove the PVR from subscription and evertyhing should be ok. Try to watch tv after that & only to find no channels are available. I called again and Agent tried to assist but terminated the call & I call asking to speak to the manager and was blocked me from getting to the manager by trying to assist me. She did she did and advised it should be ok. I tried logging in to the Tv via streaming option with her on the line and still no channels.She promised to call me after an hour to check if everything is ok after we agreed that I reboot the device Im using for streaming and an hour passed without the promised call and still no channels. I dealt with Multichoice from 2007 and the service was great but now its shocking. Multichoice listen to the recordings between myself and your agents and you will then realise what I went through with your guys.