Worst Service ever from DSTV

I have had DSTV for more than 10 years. Unfortunately my decoder had a problem and I was told on 28 March that I need to get a new one. I opted for the price lock and was approved on 1 April. On 6 April I was told installation will be on 14 April. On 12 April I emailed and try to confirm installation date of 14 April. On 15 April I was told by Khumbudzo that they are investigating the reason for the delay. On 23 April I had to send another mail and begged for the installer name. I finally received it, but when phoning him, I was told that he only works in Durban. I stay in PMB. He also confirmed that he didn't have the decoder which DSTV told me was sent to him. On 26 April, there was still no response. I sent email and canceled contract. I received a reference number and email stating it will be done within 24 hours. I received a mail from Nolan Naidoo apologizing and stating it will be canceled. When I phoned this morning I was told it is still not canceled!!!! Worst service ever