Worst service ever from a company

Multi choice is really the worst company to deal with. Have been on the phone wyirh them for over 55 minutes speaking TO thabsile trying to do a simply request of connecting a new decoder a s instead I have been placed on hold and going from pillar to pillar with no assistance whatsoever and what's worse is that of the airtime cut no one from this company will even call you back to fix your issue because they know you will call back in order to have your viewing issues sorted out. You are told to buy the dstv Explora ultra for better viewing and in order to get the apps and guess what all of it is not there at all.as I write this message am awaiting for the supervisor to respond to me and guess what am still holding going to 60 mins of holding just to connect a simple decoder. The agent is even rude and if I had to rate this call and dstv as a company I would give it 0 the 1 I just rated because I needed to rate something in order to be able to write this review