Worst service ever DSTV

Hi

We no longer have a contract with DSTV and we pay monthly,

So I pay when we have money, one month and this is the month of May we had money again

So I decided to use the self help by mistake the old dstv I activated why this was available on our self help only you as dstv can answer because I did not put it there

Our monthly is normally R879 and R115 which is an amount of R994, when I paid I paid R1390 which was way more then my monthly,

Well a very unhelpful lady Penelope was so set on proving me wrong she started her little investigation,

We overpaid she told me that that was taken for the dstv that was activated on the self service for R430, which to my understanding had to be paid, we left it like that, and she told us that this has now been cancelled,

Then this month came and we had money again I used the self service we had another big bill to pay of R1400 not sure of the cents, I called it and was told that amount of R430 will be reversed and I should not pay now until that is of my account,

The my husband get a sms saying our service will be disconnected if we don’t pay, my husband went to the dstv office and the told him the same we need to pay R879 and R115 to be connected, I then paid.

Well then he tried to take the old decoder off our account and was told that in order for that to happen we need to pay The R430 again, money we don’t have we are old people we had had no tv to watch and has paid for nothing, 2 months now we battling to take this from our account,

I then called in and was told this was now only cancelled the 1 June this cannot be this has been going on since the 12th May.

I cannot call in and have to explain to your call centre people all the time and then to get different answers all the time, I am honestly going to take further steps am making sure this issue will be resolved, as I said before we have had no tv and has been sitting in the dark,

Not nice

My husband number is *** My number is ***

Regards SC Allen

On 11 Jun 2023, at 07:51, Santie Allen <***> wrote:

Hi

***

Regards SC Allen

On 10 Jun 2023, at 20:35, DStv Help <***> wrote:

ENQUIRY REFERENCE NUMBER: ***3 Good day

Thank you for contacting the help team

Kindly note we called you on 083*****42 line does not exist,

Please provide us with the number we can call you on.

Should you require further assistance, please do not hesitate to contact us again

Kind regards, Cynthia.

On Fri, 9 Jun at 5:35 PM , Mrs susanna Allen <***> wrote:

Hi,

This has been an ongoing problem

This service was activated by mistake

Last month we realised that and see below where this has been a ongoing problem, we got billed for that service again this month when last month on the 17th May it was cancelled

We need the amount of R430.79 to be reversed

I just paid our dstv and need our service reconnected

See below Regards SC Allen

Begin forwarded message:

From: Santie Allen <***> Date: 17 May 2023 at 17:09:50 SAST To: DStv Help <***> Cc: *** Subject: Re: [EXTERNAL] I’d: ***

Hi

We have always used self service you can go and look for yourself never ever has this account number come up, now you want to charge me for something that was done by mistake a decoder that I no longer have, and your stuffed up system provided this old information

I the amount I had to pay month end because this is what I was trying Do do and never came right and that is why I paid a lot more

Regards SC Allen

On 17 May 2023, at 16:24, DStv Help <***> wrote:

ENQUIRY REFERENCE NUMBER : ***3

Dear customer,

Thank you for your email.

Kindly note that the Premium services were activated on 27/04/2023 via WhatsApp - the number that was used to activate the services is *** .

Should you require further assistance, do not hesitate to contact us.

Regards, Penelope

On Mon, 15 May at 3:16 PM , Nicolas Allen <***> wrote: Hi Santie, But this is totally impossible, unless there has been some sort of *****. Regards Nick