WORST SERVICE EVER DISCONNECTED FOR THE 28TH TIME IN A MONTH

TO whom it may concern My Customer Account Number is ***. I have had continuous interrupted service where i am cut off every two days since the 17th September I am not receiving the service that i have paid for.

To date i have made 28 calls which includes yesterday to ask how this can be resolved this is costly exercise and for me and is a huge frustration besides the inconvenience incurred.

I have been advised that i made a double payment in March and that there is a reversal to this effect. Please show me where this reversal is in writing. I am not a cash customer but make monthly payments via FNB banking app. This is what i received from your payments department on the 22/09/2019 we’re here to help with account refunds, reversals or unallocated payment queries. Your query has been logged and your reference number is ***. We'll get back to you within 24 working hours. I am still waiting for a response ONE MONTH LATER .

I have spoken to a multitude of Agents who all apologize profusely and tell me that this has been escalated to finance. I was given a ref Number of *** What is the use of providing ref Numbers when there is no follow up to the customer. What is shocking is that it took DSTV 8 months to make this discovery. I did not make a double payment in March as can be proven by my bank statement. What irks me the most is that i am required to provide proof of this yet DSTV cannot provide a deposit slip to substantiate this claim. Can someone please resolve this once and for all i am enough of this merry go round. Had there been an alternative service to DSTV i would have changed service provider. Please dont take advantage of us because you are the monopoly. Please see the trail of emails that i have sent showing POP and bank statements. Please can someone advise me as a matter of urgency what is going on. Am i supposed to be the one paying for the glitches in your recent upgrade.

An URGENT RESPONSE WOULD BE APPRECIATED. I WILL JUST DO MY NUT IF I HAVE TO CALL IN TO BE RECONNECTED FOR THE UMPTEENTH TIME.

---------- Forwarded message --------- From: Joey Canary <***> Date: Wed, 2 Oct 2019 at 15:57 Subject: Customer Account Number *** FNB Statement : 01-05-2019 - *** To: <***>, <***>

Hi Mandla

As can be seen by the email trail i have sent my proof of payment my bank statements to several agents within DSTV only to have this reoccurring problem and i am sick to death of the inconvenience it has caused. my ID NUMBER IS ***.

PLEASE RECONNECT ME I HAVE PAID MY DUES AND REQUIRE SERVICE THAT I HAVE PAID FOR

I have not received any refund to date in my account from Multchoice, maybe it is about time Multichoice showed me a deposit into my bank account to prove that this was done funny how i must provide proof yet the same cant be said for DSTV.

For umpteenth time to about the 11 person please find my bank account as proof that i didnt make a double payment in March nor have i been refunded. I have called 11 times to sort this out only to be told sorry this is a DSTV error as can be seen i did not make a double payment In March nor was there any refund into my account on every occasion i have been told that this is a DSTV error and we apologise and i am reconnected for 2 days before the saga starts from the beginning.

For crying out in a bucket who do i need in to contact in authority. I need a complaints contact details this is truly unacceptable this is about the 11th time that i have been switched off. I want answers ASAP. Please phone me to confirm receipt of this email on ***. Urgent response would be appreciated i am paying for a service that i am not receiving which i think is entirely unfair on my behalf to be subjected to substandard service for the money that i am paying.

Thanks Venus Joan Canary

---------- Forwarded message --------- From: Joey Canary <***> Date: Fri, 27 Sep 2019 at 09:48 Subject: Fwd: customer account number *** FNB Statement : 01-05-2019 - *** To: <***>

Please see below and confirm receipt of the email

---------- Forwarded message --------- From: Toni Canary <***> Date: Fri, 27 Sep 2019, 09:46 Subject: Fwd: customer account number *** FNB Statement : 01-05-2019 - *** To: Miss Venus Canary <***>

---------- Forwarded message --------- From: Toni Canary <***> Date: Fri, 27 Sep 2019, 08:16 Subject: customer account number *** FNB Statement : 01-05-2019 - *** To: <***>

hi Michaela

please find my bank details below.

---------- Forwarded message --------- From: FNB Savings and Investments <***> Date: Thu, 2 May 2019, 03:52 Subject: FNB Statement : 01-05-2019 - *** To: <***>

Your Savings and Cash Investments statement is attached to this email. Kindly don’t reply to this message as this is sent from an unattended mailbox.

You don’t just save for the camera... You save for the memories. Save and invest for the things that count. How to open your communication In order to open your communication you will need a PDF reader installed on your computer. You can now also download or view your statement through FNB Online Banking or the FNB Banking App.

Should you have any queries, please call ***.

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). 3 Attachments