Worst Service ever

I payed my dstv from the 23rd of August,now my subscription has been disconnected and it’s been happening for two to three times and when I call the head office they are unable to assist me... right now I’m on the phone with the team leader Shanne Isaacs she is telling me that they have received payment and they are reconnecting... I’m not happy with dstv services they do unprofessional, the agents are the worst....what exactly are getting payed for if they can’t assist us as clients?They have the nerve to hang up my call whereby I used my own airtime to call, ridiculous service it is.