Worst service ever Customer # ***

Honestly I am tired of dealing with multichoice(DStv) this is my second complaint on hello Peter because you guys are just ***********. I called on the 25th because my mother's services were disconnected even though she had made payment of R150 at pep(she was told to pay that amount by the cashier) she was later advised to make a payment of R50 which she did, services were still not reconnected. I called on her behalf on the 25th and was told something that didn't make any sense, eventually I spoke with a team leader Lenore Gow who advised me that the system had charged me for cancelled services after probing further and asking her to tell me when the "cancelled" services were added and who had called my mother to add those services, she told me that it looks like the system had charged me in error and therefore she would be escalating the matter and promised to give me feedback. Fast forward to today the services have now been disconnected again, called twice and the agents I've been speaking to have been no assistance at all. They put me on hold for a long time and told me their team leader's are "busy". One agent even told me she is in CPT and the team leader who promised to call is somewhere else so I honestly don't not understand how you guys work. I have an escalation number I was given on the 25th #***.