Worst service ever by Multichoice

My debit order date was for rhe 25th of every month but my account was debited on the 24th. There was not enough funds in the account so the debit order bounced.

My services has been disconnected because of this and now i need to pay R435 instead of my debit order amount of R373 because of reconnection fees. I spoke to a lady named Priscilla at your call centre who advised that she had escalated the matter to finance and that i had to wait 24 hours for your finance department to approve the cancellation of the reconnection fees.

When i refused to wait that long she proceeded to drop the phone in my ear.

I am appalled at the service that i am receiving from multichoice. Being a loyal customer for so many years this is the service that i get for the past 2 - 3 months.

Last month i had a different problem where i asked for my debit order to be canceled as i experienced the same above mentioned problem. I was assured that the debit order was cancelled. I then paid cash on the 25th and my account was still debited.