1 reviews | Active since Oct 2011
Worst service ever by Dstv
For almost 2 months we are battling with our DSTV Explora decoder. It keeps on rebooting. After numerous visits to Aerial excellence and thousands spend on installers it was said by Aerial Excllence that our decoders hard drive is faulty. So we exchanged the decoder today for R800. The assistant tested the decoder and everything seemed to be in order. Yet when we plugged the new decoder in at home it still did exactly the same thing. No one at the dstv service center could assist us. If we want it fixed we must call an installer again at what price?? Dstv is still deducting our subscription even though we cant view anything. Is this not day light *******?? They are incompetant to tell us what the problem is and we must just keep on spending money. They are *****ing our money.
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
On behalf of Multichoice, I would like to once again extend our sincerest apologies for the negative experience that you've had and for any inconvenience this may have caused.
Kindly note, the issues you're experiencing are not something that can be resolved remotely. Please follow these steps in attempts to resolve the problem.
Please start by checking what your signal strength and quality is by following these steps:
Press help on your remote>settings>general information>tuner status. Then press the right arrow button to see the values on the different tuners.
If these are low, please follow these steps.
Switch the decoder off >Take out the plugs > Take out the LNB cable > Wait 2 minutes > Put the LNB cable back > Put the plug back on > Switch the decoder on and wait for the decoder to scan.
Should this not resolve the problem; and having had the decoders tested at the agency to be working; you will need to get an accredited installer to check your installation. Accredited installers can be found here https://www.dstv.co.za/get-dstv/installers/.
Should you need any further assistance, please do not hesitate to contact us at ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
On behalf of Multichoice, I would like to once again extend our sincerest apologies for the negative experience that you've had and for any inconvenience this may have caused.
Kindly note, the issues you're experiencing are not something that can be resolved remotely. Please follow these steps in attempts to resolve the problem.
Please start by checking what your signal strength and quality is by following these steps:
Press help on your remote>settings>general information>tuner status. Then press the right arrow button to see the values on the different tuners.
If these are low, please follow these steps.
Switch the decoder off >Take out the plugs > Take out the LNB cable > Wait 2 minutes > Put the LNB cable back > Put the plug back on > Switch the decoder on and wait for the decoder to scan.
Should this not resolve the problem; and having had the decoders tested at the agency to be working; you will need to get an accredited installer to check your installation. Accredited installers can be found here https://www.dstv.co.za/get-dstv/installers/.
Should you need any further assistance, please do not hesitate to contact us at ***
Kind regards,
Dstv: Hello Peter Team
Best regards,