Worst service ever and bogus amounts debits.

I am such an unhappy client, I am frustrated and beyond upset at this point.

On the 5th of Jan 2021 my primary decoder (model 3A) stopped working, I called the customer care line and they advised that it is a hardware issue and I need to take it for repairs or replacement. Since this was my primary decoder I asked the consultant on the line to switch the decoders around making my model 2A to be my primary decoder and model 3A to be secondary till I get it fixed. She said no problem and did as i asked.

On the 9th of Jan 2021 I went to Randburg to fix the decoder, they ended up giving me a new decoder and assured me it was working and that my services have returned to model 3A as the primary and 2A as the secondary.

Unfortunately for me when I got home the new decoder I got from Randburg was not not working. So I called customer care ( multiple times as I kept getting cut off) and spoke to a lady by the name of Amanda who said to me that the decoder is probably damaged and I need to return it to Randburg. I then asked that since that is the case,can she swap my decoders around making the model 2A to be the primary decoder till such a time I can make it to Randburg again.

To my suprise, on the 21st a debit goes off amounting to R 1904.00 but my normal amount is R750. So ofcourse I call customer care to find out what happened, I spoke to a guy named Thabang who said to me that he doesn't understand why my bill it that much and he will escalate it. After that call, i checked my transactions on the DSTV app,and to my shock Amanda terminated my price lock and that came with a charge of over R1000. I called the customer care again and spoke to a guy named Sbonesile, he said to that Amanda messed up, she wants supposed to change the decoders as that results in the termination of the price lock. He too said he will escalate the issue and I will be contacted within 24 hours...well that never happened. I told Sbonesile that I was unhappy about the service I was getting from them and that I will reverse the debit order and manually pay the amount I know to be due.

The same day, I went to a multi choice service centre at Gezina galleries to exchange the damaged decoder I received at Randburg. The lady that was helping assured me that after she switches back the decoders DSTV will reverse the amount for the cancellation that Amanda did. But it will take close to 7 days for that to happen.

Since I have other obligations with other service providers,I cannot wait for 7 days. I reversed the debit order and on the same day paid my normal amount R750 plus R35 for a movie we rented totaling to R785.

Today 27th Jan 2021 I received an SMS that my services have been suspended because I owe R1140. I as usual call customer service and spoke to a guy named Jabu who said that not only do I owe that amount that I was in arrears, I got so upset. And after I expressed my dissatisfaction and he transferred my call to cancellation department. I then spoke to some lady (couldn't catch her name) and she diagnosed the issue and assured me she will rectify it.

As I type this my pvr services have been suspended, I keep getting a network error on both decoders and we can only watch from one decoder at a time.

What sets me off is; ● 1. With each person I interaction with at DSTV I get a different answer and false hope of a solution, ●2. I never asked for anyone to cancel or terminate anything, all I wanted was for the decoders to be swapped around and if I knew better I wouldn't have agreed, ●3. I have spent so much money driving to the service centers and on calls that I would hold forever and a day only to be told silly stories to shut me up for that time, ●4. They have the nerve to charge me for reversing a bogus debit order that wasn't correct, ●5. None of this is my fault but somehow I am the one getting punished.

How can it be so hard for a service provider to provide service to their clients? How can such a huge company have *********** employees who act on our accounts without permission? And the seems to be lack of common knowledge of anything, each person tells you whatever they want.

I am so sick of DSTV. I am angry, frustrated and disappointed.

Sies man. This is the worst customer service.