Worst service ever -AGAIN!!!

The staff are *********** and the company does not take accountability for their errors. They upgraded my account without my approval and expect me to pay for it. They admit to me on email that it was their system error but they insist I have to pay. They disconnected the service on more than one occasion. The first person apologises. Three weeks later they do it again but suddenly it is my fault. One day I phone and Pumzile tells me I owe R19.50 for a \prorata"service which I do not understand since their is a debit order on my account. I pay out of frustration but no service. I phone again the next day &amp"