Worst service ever

Payment was made for streaming service on 26 Jan 2026 and still we are not able to use the streaming facility. We have been in contact with numerous consultants providing proof of payments, confirming it is a streaming facility and not a decoder use, however every day we get told it has been sorted out and to allow 24hrs. We have been communicating with various consultants and you keep getting a new enquiry number and no resolution. To name but a few: Thandile Sitywat (enquiry no: ***). Latest communication with Nonhlanhla Shezi has also proven to be fruitless (enquiry number: ***).