WORST SERVICE EVER

Since last year DSTV keeps disconnecting my services, I pay this account cash every month yet they seem to have still trying to debit my account which now has led my account to be R19612.33, I keep calling in and they say that I have to pay this amount, So eventually after endless fighting I agreed to pay under a payment arrangement. Then the problem gets worse after paying R8600.12 since September last year my account is still on R19465.33 which confuses me . Now they have disconnected the services because to refuse to pay, When you call the call centre you speak to consultants that only place you on hold until your airtime cuts, or they say they cannot do anything they need to escalate. I eventually went into the DSTV offices and they to escalated the matter and provided me with a ref no, since Saturday no one has called me back to confirm my case , When I called in they say they cannot see any arrangement or case logged on the system , So that was a waste of time going to the offices as well. DSTV refuses to debit my account and did not do so for 9 months and still I had services since 2018 and then they now want to put a customer through hell because they made a mistake, I wish I could just disconnect the decoder at home and rather use another one but then my name will be blacklisted for some thing that was never my fault to begin with, Whats worse is that today I spoke to Vuyo who is a team leader at the call centre and all she kept saying was she understands and she will escalate, I have not had service now for the past 3 weeks and still no one wants to call me or assist in getting this issue sorted out