DB
Duncan B

1 reviews | Active since Oct 2015

10 Sept 2024, 09:17

Worst Service Ever

The service, WhatsApp chat and website is absolutely shockingly bad. After being promised that I could subscribe, and be watching in 5 minutes, it took me 2.5 hours to pay and get connected to the streaming subscription. I can now not log in to the website, and an error 404 message pops up. I have now tried the "clearing errors" link under the self-service option on the WhatsApp chat, BUT CAN'T LOG IN TO CLEAR THE ERRORS THAT IS PREVENTING ME FROM LOGGING IN!!!! Appalling. I now remember why I cancelled my previous subscription 5 years ago. Just another quick comment - the WhatsApp chat is soooo bad - one asks to speak with an agent, and it takes 5 - 10 minutes for a response, after being told to go an get a cup of coffee during the wait, only to come back to find that the agent introduced himself, and then ended the chat in under 1 minute, because I did not respond instantly. Then, you have to start over.......... round and around we go!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Sept 2024, 09:23
Official
Hi Duncan Bates, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team