1 reviews | Active since Oct 2015
Worst Service Ever
The service, WhatsApp chat and website is absolutely shockingly bad. After being promised that I could subscribe, and be watching in 5 minutes, it took me 2.5 hours to pay and get connected to the streaming subscription. I can now not log in to the website, and an error 404 message pops up. I have now tried the "clearing errors" link under the self-service option on the WhatsApp chat, BUT CAN'T LOG IN TO CLEAR THE ERRORS THAT IS PREVENTING ME FROM LOGGING IN!!!! Appalling. I now remember why I cancelled my previous subscription 5 years ago. Just another quick comment - the WhatsApp chat is soooo bad - one asks to speak with an agent, and it takes 5 - 10 minutes for a response, after being told to go an get a cup of coffee during the wait, only to come back to find that the agent introduced himself, and then ended the chat in under 1 minute, because I did not respond instantly. Then, you have to start over.......... round and around we go!
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
