Worst service ever

After about 3 years of not wanting anything to do with organisation. My wife and i decided to reactivate our account even though it is a STUPID amount of money to pay for the level of television provided to is by multichoice. Why you ask…… we love F1 and GP. So made the call. To my surprise I was told by the consultant that there is a reactivation special of R550 per month for 3 months….. Bonus!!! First month this was the case, second month BOOM R 1038.00 account. I phone the call centre where I was told NO it was only for one month…….. she consultant Swartbpoi then advised that she will pull the recordings and get back to me regarding. This was on the 1st Feb 2022. Today is the 8 Feb 2022. 4 phone calls later from 6th Feb 2022, after being placed on hold and no one getting back to me from being on hold. Last consultant told me that they cant give me a ref number as the system is to hard to work!!!!! Then place me on hold after asking for a supervisor AND asking him not to place me on hold as they drop me back into the waiting line. Nether the less 15 minutes later No one on the line so i drop the call. In total i have spent probably 2 hours on the phone at MY expense without any resolution to the problem. I want to say shocking but i did not expect anything better from this organisation