LM
Lynette M

1 reviews | Active since Aug 2018

01 Oct 2023, 14:09

Worst service ever

Again it is me and DSTV with their nonsense. A couple of years ago I had to create two accounts on my name because THEY said I cant have two extra view decoders on my name. So THEY said I must use a friend's name to create another account. I refused and told them this is *****. So after a big fight that lasted many hours, they created a second account for me. Now I have two accounts but today when I just want to transfer one of my decoders to my other TV that is linked to my other account , THEY say this caanot be done. Now the fight starts all over again. WHY CAN'T THIS BE DONE!!! BECAUSE THE ID NUMBER ON THE OTHER ACCOUNT IS A **** ID THAT THEY CREATED. So now why is this my problem when THEY did it. I Told them many years ago this is not going tow work and I refuse to commit ***** like they suggested I do. Why cant they transfer one decider of myne to another account of mine. I pay my accounts on time every moth, but now that I want this one thing done THEY say to me sorry they can't. This is unacceptable. I want my decoder swictehed to the other account NOW, TODAY. Why must I pay my account on time but when I ask for something I must wait. Abo****ely bad service. Please call me to sort out this absolute mess that YOU have created so that this can be sorted out TODAY!!!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Oct 2023, 14:18
Official
Hi Lynette Myburgh, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team