Worst Service Ever

I am disgusted with multichoice and their *********** staff, I am a cash paying client who makes payment on 3/4 or 5th of every month, paying the amount that they send via text mesaage as well as a message on the decoder...in the begining of January 2020 they disconected my services due to late payment, which I completely understood, I went and made payment a few days later with an amount of R800 as send by them....when the reconnected my services they suddenly downgraded my service from Compact Plus to Comact, I called them to inquire as to what is happening, only for one of their *********** staff members to advise that it is due to arrears on my account, I am so damn frustrated as this company is treating tbeir customers like ****, how in hell can a client make short payments when you are paying the invoice amount that they send you, I wish that this bunch of idiots can treat all their customers better, to top it all....when asking to speak to a superior, they will literally make u hold on until ur airtime runs out....these people have absolutely no respect whatsoever for any of their clients....I woke up this morning only to find that my services has been suspended again.....I am F***** furious, someone needs to get back to me with the relevant answers, or I swear that I will walk in to that call centre and all hell is gonna break loose....somebody needs to take reaponsibility for this F*** up