Worst service EVER !!

After my son moved into his own flat we contacted DSTV to disconnect the decoder that was in his room at our house as it was now longer being used. Spoke to Rudolph and requested him to disconnect the decoder. Got home only find that the decoder was disconnected but also that the decoder in my daughter's room was now not working either! Please bear in mind that the Explora and 2 extra view decoders in my house were bought end of 2018 so they are not even 3 years old. After getting an accredited DSTV installer out on 3 different occasions in the last 2 weeks and my husband having to take all 3 decoders to a DSTV shop twice now we have been told that both the extra view decoders are faulty and that they cant do anything for us because we don't have insurance. Yet, all 3 decoders were working perfectly well until I asked to have 1 disconnected. Totally unacceptable the amount of money it has cost us on call outs and the time spent on the telephone to try and resolve this issue. Bitterly disappointed ........