SM
Sibongile M
1 reviews | Active since Dec 2019
04 Dec 2019, 20:57
Worst service ever
I have never received such a bad service .I bought a Decoder and after it was installed i was told that the Smart card is linked somewhere. I took it Maponya Mall. A consultant logged it for me. Today I called the call center..the consultant advised me to make a payment, which I did..still my decoder is not connected. I called Dstv more than 20 times. My calls were dropped . Even now I am not connected.I am very dissappointed.I feel like disconnecting everything. My number is ***..
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
05 Dec 2019, 08:19 Dear Sibongile M,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply05 Dec 2019, 08:19
Official
Dear Sibongile M,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
SM
Sibongile M's updateReviewer Update
05 Dec 2019, 13:29I am still waiting for a call back
SM
Sibongile M's update05 Dec 2019, 13:29
Reviewer Update
I am still waiting for a call back
SM
Sibongile M's updateReviewer Update
05 Dec 2019, 13:33I paid my account ,it is not connected..my customer number is ***...on the Pop it shows Capitec ref 931484..I have sent more than 20 POp and I have confirmation e-mails feom multichoice but I am still not connected.I am angry to the core.
SM
Sibongile M's update05 Dec 2019, 13:33
Reviewer Update
I paid my account ,it is not connected..my customer number is ***...on the Pop it shows Capitec ref 931484..I have sent more than 20 POp and I have confirmation e-mails feom multichoice but I am still not connected.I am angry to the core.
SM
Sibongile M's updateReviewer Update
05 Dec 2019, 13:35Can someone please get back to me on ***...The consultant that was asssisting me did not advise me to add my customer number that is why it shows Capitec Ref number.Kindlyallocate the payment.
SM
Sibongile M's update05 Dec 2019, 13:35
Reviewer Update
Can someone please get back to me on ***...The consultant that was asssisting me did not advise me to add my customer number that is why it shows Capitec Ref number.Kindlyallocate the payment.
SM
Sibongile M's updateReviewer Update
05 Dec 2019, 13:39Today I spoke to Nontobeko, Thandeka escalatedmy query to a Teamleader her name is Amanda Naidoo...She did not call me back. I will take the decoder to Randburg should my account not be connected by today.
SM
Sibongile M's update05 Dec 2019, 13:39
Reviewer Update
Today I spoke to Nontobeko, Thandeka escalatedmy query to a Teamleader her name is Amanda Naidoo...She did not call me back. I will take the decoder to Randburg should my account not be connected by today.