Worst Service Ever

I am disgusted by the kind of service I am receiving from Multichoice off late. I had a complaint of getting picture and was transferred from one agent to the other, told to remove the cables and put them back in, promised to be send a pin as in the midst of addressing the issue, my decoder gave me a PG blocked error which i didn't even get at the end of my call. i spoke to Kim who was clearly *********** and got a call from a "Specialist Representative'', aka, Team leader, by the name of Lungista, who in lieu if ,my complaint offered to give me a price lock offer as a remedial action. That was the worst offer ever, my Feb 2020 premium went off as usual and this Saturday (14 March), i got an sms saying my services has been disconnected (cant see other channels on compact bouquet) as my account is in arrears. I called the call center and as usual found another *********** agent by the name of Lungelo Khumalo who one can tell that he did not understand the gist of my query and was very clueless. I asked to speak to the TL and was made to hold for more than 20 minutes until my aritime got depleted with no solution to my problem. Today, I called from my work number and spoke to Nomthelo, who also made me wait for more 23 minutes until she hung up on her side as I also asked to be put through to the TL. To date my service has not been reconnected as I am apparently owing and Lungelo Khumalo on Saturday said an error was made on their side and my case has been escalated to finance department to fix the issue within 24 hrs, i am still waiting............:Does one has to go via this medium to have his problems solved?????