Worst Service Ever!!!!!!!!!

The worst service I've ever received, my service got suspended at 5.30, i quickly logged onto my capitec account and made the payment, normally the dstv system updates automatically but that didn't happen this time, so i called their contact centre, the consultant told me to send the proof of payment and gave me an email address to use, i sent the pop 4 times just to make sure, i got 4 automatic responses, after 30 min my tv was still not working so i called the call centre again, this time my husband took the phone, and the consultant's name is Siphiwe, my husband explained the reason for our call, Sphiwe told him we need to send the proof of payment, we told him we already did 4 times, he put us on hold for more than 10 minutes while he checked the inbox, he then came back and said our proof of payment has a lot of words and we must send one that has money not words, my husband told him that we wont do that, Sphiwe then said then he wont be able to open our service, my husband asked to speak to his superior, he said there was no one available, they were all in a meeting, my husband informed him that he will hold on, Sphiwe then said but the supervisor will tell you the same thing i'm telling you, my husband insisted to speak to the supervisor, then Sphiwe asked him to hold on and put us on hold, we held on for just over an hour without anyone attending to us, to say i am appaulled by this is an understatement, I cannot believe such service exists in the world and that we are just supposed to take it as customers, I need someone to attend to this complaint as soon as possible before i cancel my subsciption.