Worst service ever

Cancelled my subscription and wanted to give my decoder to my father in law. (Who is also struggling to get his decoder fixed) I phoned to activate my decoder on his name. The call center told me i need to go to the dstv shop they can not help me over the phone. Went to the shop and was told they can not do it at the shop. Gave me a form to complete and e-mail. Did that and got a e-mail back that the e-mail adres is no longer in use. Send a mail to ***. Got a reply that i had to pay R207.52. Went to the dstv shop to pay they were offline. Paid the money at shoprite and e-mailed the proof. Now a week later and did not hear anything from them. Worst service ever. Will never get Dstv again.