worst service ever

agents are rude and and very unfriendly

MyDStv 24*7 assistance 😄 Hello I am TUMI the DStv Chatbot! You can ask me a question or choose an option below. Remember to always SIGN IN at the top right of the main page. Friday, March 08 hi 9:47 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:47 AM Change Package 9:48 AM Here are the active decoders in your account. Select a decoder you want to change the package on 👇

9:48 AM hi 9:48 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:48 AM Clear Error Code 9:48 AM Let me get your decoder error sorted.

First, please ensure that the decoder is switched on.

Here are the active decoders in your account. Select the decoder you are seeing an error on 👇

Sorry to hear that. We have a dedicated team of agents who can help you with this. Tap on the option below to speak to them now 👇 9:48 AM Decoder is not listed 9:48 AM Speak with an Agent 9:48 AM I need a few details before transferring you to an agent! Please click the button below to continue. Please fill out the details below and click Send 👇

Click here to select a query

Who is the registered Account Holder Send 9:48 AM Continue 9:48 AM Please select an option from the list below and click Send 👇

Who is the registered Account Holder Send Alright. Please give us a moment while one of my team members steps in... AZ Musawenkosi Mthethwa has entered the conversation 9:49 AM hi Musa please assist 9:50 AM Hi😊 My name is Musa, Welcome to Live chat and how may I assist you? 9:50 AM with my payment date back to the 1st of every month plz 9:50 AM I will be more then happy to assist you😊 Kindly confirm the following so that we can have a look into your account;

· ID Number/Passport Number

· Name and Surname

· Physical address (house number, str name, suburb)

· Cell phone number

. Email address 9:52 AM

9:56 AM Friday, March 08 Thank you. Please wait a moment while I access your account. 10:01 AM Payment details were successfully updated. 10:04 AM Are you still on chat? 10:09 AM Friday, March 08 I would like to assist you however there is no response & I am afraid I will have to end this chat ☹️. Should you require further assistance, do return with the nature of the problem & your details so we can assist 😊. 10:14 AM The conversation was marked complete. 9:52 PM, Yesterday What package do I have? 9:52 PM One moment while I fetch your package information. You have no active DStv package.

Subscribe to watch more or continue to enjoy our free services. 👇 Buy a DStv Package ↗ Speak with an Agent 9:52 PM Speak with an Agent 9:53 PM I need a few details before transferring you to an agent! Please click the button below to continue. Please fill out the details below and click Send 👇

Click here to select a query I can't watch DStv

Who is the registered Account Holder Send 9:53 PM Continue 9:53 PM 28 minutes ago hi 9:34 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:34 AM Clear Error Code 9:35 AM Sorry, looks like there were no applicable decoders in your account.

We have a dedicated team of agents who can help you with this. Tap on the option below to speak to them now 👇 Speak with an Agent 9:35 AM Speak with an Agent 9:35 AM I need a few details before transferring you to an agent! Please click the button below to continue. 9:35 AM Continue 9:35 AM Please fill out the details below and click Send 👇

Click here to select a query I can't watch DStv

Who is the registered Account Holder Send 9:35 AM Friday, March 08 Thank you. Please wait a moment while I access your account. 10:01 AM Payment details were successfully updated. 10:04 AM Are you still on chat? 9:35 AM Please select an option using the buttons below DStv Showmax 9:35 AM I can't watch DStv 9:35 AM Please select an option from the list below and click Send 👇

Who is the registered Account Holder Send 9:35 AM hi 9:35 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:35 AM Clear Error Code 9:35 AM Sorry, looks like there were no applicable decoders in your account.

We have a dedicated team of agents who can help you with this. Tap on the option below to speak to them now 👇 Speak with an Agent 9:35 AM Speak with an Agent 9:35 AM I need a few details before transferring you to an agent! Please click the button below to continue. 9:35 AM Continue 9:35 AM Please fill out the details below and click Send 👇

Click here to select a query I need help with a reconnection

Who is the registered Account Holder Sent 9:35 AM Please select an option from the list below and click Send 👇

Who is the registered Account Holder I am the Account Holder Sent 9:36 AM Alright. Please give us a moment while one of my team members steps in... 9:36 AM Lerato. M has entered the conversation 9:36 AM Hi Lerato 9:36 AM Welcome to Live chat, My name is Lerato, How may I assist you today? 9:36 AM plz assist with query i did on the 8th Friday, March 08 Thank you. Please wait a moment while I access your account. 10:01 AM Payment details were successfully updated. 10:04 AM Are you still on chat? asking them to change payment date back to the 1st 9:37 AM Kindly confirm the following so that we can have a look into your account;

· ID Number/Passport Number

· Name and Surname

· Physical address (house number, str name, suburb) · Cell phone number . Email address 9:37 AM but my service is now disconnected 9:37 AM 3619 Kgotso street greenvillage , *** AZ Musawenkosi Mthethwa has entered the conversation 9:49 AM hi Musa please assist 9:50 AM Hi😊 My name is Musa, Welcome to Live chat and how may I assist you? 9:50 AM with my payment date back to the 1st of every month plz 9:50 AM I will be more then happy to assist you😊 Kindly confirm the following so that we can have a look into your account;

· ID Number/Passport Number

· Name and Surname

· Physical address (house number, str name, suburb)

· Cell phone number

. Email address 9:52 AM

9:56 AM Friday, March 08 Thank you. Please wait a moment while I access your account. 10:01 AM Payment details were successfully updated. 10:04 AM Are you still on chat? thats the caht on the 8th clearly Musa did not do the query 9:40 AM Thank you. Please wait a moment while I access your account. 9:41 AM thank you 9:42 AM Hi are u still there Heelo Hello 9:46 AM i am still with you 9:47 AM i have checked on account, your payment date was updated however it applies from April, so now you need to make payment of the amount due, because your last payment did not cover the whole month, it was to cover until the next initial payment date, 9:49 AM but i had asked the prev month as well who changed my payment to the 15 when i get paid on the 25th please cancel the dstv because i can not be fighting daily every month for the same thing cancel it please 9:52 AM okay noted, it is disconnected 9:53 AM i no longer want to have the dstv services cause every month i as for the payment date to be changed as i do not know who chabged it to the 1st 9:53 AM anything else i can assist you with? but you just said you asked for it to be changed to the 1st on the 8th? 9:54 AM yes i did as i asked the prev month as well and i was not assisted and i even asked the pre agent to invesigate who changed my payment date in feb 9:55 AM okay noted, it is disconnected now as per your request 9:58 AM cause in Feb i rec a message saying serv discaonncetd spoke a an agent that was rude and even hung up his name was Bongani, then i sent a chat asking for an investigation to be conducted a her name was Thembi and to plz ensure dates stay the same i was not assisted, on the 8th spoke Musa still no assistance was given now i am talking to you an still no assistance please provide me with the compliments email address or sould i complain on hello peter 9:59 AM you can email *** 9:59 AM can u not see on ur side when payment is being made on a monthly baises 9:59 AM they never respond on that email its fine i will take it to hello peter with this converstations from all agents i spoke to to as you are also rude thanks for nothing bye 10:01 AM rude how, when i am answering your questions? Thank you for contacting Live Chat. If that's all for today, have a great day further.