sN
sumitra N

1 reviews | Active since Jun 2016

03 Jun 2016, 11:43

WORST SERVICE EVER!!!

<p> APP**** FOR EXPLORER (PRICE LOCK) ON 31 MAY 2016! THERE WAS A CREDIT OF OVER R2000.00 ON THE ACCOUNT, THE CONSULTANT STILL WANTED A DEBIT ORDER TO BE COMPLETED AND THE ADMIN FEE PAID. ON TUESDAY I WAS TOLD NO THAT A JOURNAL ENTRY COULD BE COMPLETED. ON WEDNESDAY I WAS TOLD THAT NO A DEBIT ORDER SHOULD GO THROUGH. ON THURSDAY I WAS ADVISED THAT A JOURNAL ENTRY WILL BE COMPLETED AND THAT I WILL RECEIVE THE DEVICE BY FRIDAY MORNING BETW 8AM-9AM. (CASE NO. ***). ON FRIDAY I AM TOLD THAT THE DEBIT ORDER HAS NOT GONE THROUGH THEREAFTER NO I SHOULD BE PATIENT AS I WILL RECEIVE THE DEVICE BY TODAY!!!! </p> <p>IS THIS THE TYPE OF SERVICE RECEIVED AFTER 20 YEARS AS A CLIENT!!!! I AM A PENSIONER I CANNOT KEEP ON CALLING ON A DAILY BASIS!</p> <p> </p> <p>EXTREMELY DISPPOINTING AND I WOULD WANT TO CANCEL MY SUBSCRIPTION NOW!!!</p> <p> </p> <p> </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jun 2016, 08:02
Official

Good day Sumita Naidu

Please accept our apologies for the delayed responds.

We tried to contact you without any successes in regard to your price lock deal.

Your concerns has been escalated to our price lock department for urgent assistance .

Feedback will ber provided by written or telephonic correspondence.

Kind Regards

Rupert

Best regards,