Worst service ever! !!!!

Dear Mr Steyn,

We tried to contact you today but could not reach you.

According to our records, you have three DStv packages namely:

· DStv Premium package - R759.00

· DStv Premium package with the recording functionality - R759.00 + R85.00 = R844.00

· DStv Extra package - R459.00.

In addition, the total monthly subscription for your DStv account is R2062.00. Previously, the monthly subscription for your DStv account was R1903.00 before price increase on 01 April 2016.

· DStv Premium package – R699.00

· DStv Premium package with the recording functionality – R699.00 + R80.00 = R779.00

· DStv Extra package - R425.00.

Effective from February there has been a consecutive unpaid debit orders reflecting in your DStv account. We would receive payments but they were not sufficient to settle the account. On the 01 February 2016 – there was an unpaid debit order of R1478.00, we only received R830.00 and account remained with an outstanding balance. On the 25 February 2016, we also received R1480.00 which was still to sufficient to settle the balance owed in your account.

01 March 2016, we had an unpaid debit order of R1118.80 but you manually paid R1200.00 on 08 March 2016. On the 25 March 2016, we received R1513.33. At that point your DStv account the account had an outstanding balance of R950.93. The last payment we received is R1024.16 which had to settle the balance owed in account.

The total balance required for the reconnection of service is R1779.42. This balance will cover your viewing period from today to the 25 June 2016.

Thank you for taking the time to contact us.

Kind regards

Dinah