WORST SERVICE EVER!!!!!

Worst service ever. So a couple of weeks ago we received a call to get a price lock and explora by one of the agents at DSTV.Because the agent was friendly and made sense in selling the price lock explora we then decided it's a good idea to take the offer. Little did we know that we will be sitting with a problem of not being able to watch tv for 5 days. Our old decoder was taken and an explora was installed but they could not connect it to our smartcard. Now it has become our problem for this company to connect we have been calling and not getting a solution for 5Days without tv. When you call in they tell you about the backlog they have in queries, now question is why are you selling a service which you cannot seem to control .one of the agents by the name of leandre told us to take the decoder to the shop but the very same decoder was delivered where we stay. Now we are paying for a service that we don't get. So we wonder how long this problem will be persistent and yet we are expected to keep on paying. These people don't even have the decency to give a time frame on when they will resolve our query.