Worst service ever!!!!

I used to have a price lock account and after the 24 months were done I opted for the normal monthly dstv package.

0n 4th January 2019 I made a manual payment IRO my dstv account for January as funds came in a day later and the dstv debit order was returned and thereafter on 28th January a double debit order went off my bank account for the returned debit order and the new month's payment.

Unfortunately in error I used my name as a reference when I made the manual payment.

I contacted Dstv and the consultant confirmed that the manual payment was processed into my old price lock account,and the debit orders was taken for the new dstv account.

I requested a refund for the manual payment and was advised that,it would rather be transfered to my normal dstv account so I would be in a credit and the debit order will not run for March.

Since then, my dstv account is switched off on a weekly basis as per message dstv account has not been paid... And every week I have to call in to the call Centre to Re explain my story and get told the transfer between accounts were not done but it's now sorted and guess what... The following week, it's off again!

I have requested that someone call me to address my concerns as I also have to spend unnecessary airtime every week calling and holding on for a call Centre agent for this issue. And to Date no one has called me. Will my wasted airtime be reimbursed to me???

It's a huge disappointment to me that the multichoice services are so slack, everyone says they can see what happened between the accounts however no one is sorting it out!

Please rectify urgently!