SD
Shile D

1 reviews | Active since Jun 2018

13 Jun 2018, 15:56

Worst service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DSTV is beyond useless. I initially app**** for a premium explora pricelock on the 4/06/2018, I opted for the R919 pachage as I assumed that where I live there is a communial dish. There wasnt a dish, so I called back the call centre to change my package to R959, that includes the free installation. The matter was escalated 4 times and no feedback. I then called again on the 13/06/2018 and spoke toa consultant by the name of Lee and demanded that I speak to a Team Leader, after 15 minutes on the line. The team leader on duty was Harriet Tsabalala and she arranged an installation that day. the installer came out and upon seeing my decoder box for R919 decided not to install and I am still left with no installation.I took out the option for the world cup and now with a day before the world cup i am still left with no active service.

DSTV is beyond useless, I spoke to Precious Ndwalaza, Harriet Tshabalal, A guy called "Tremendous"who promised me next day delivery but still nothing.

This is the reason you are losing business to Netflix as your service sucks and there is no communication between yourself, your staff and affiliates.

Please come and fetch your decoder!!!!!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Jun 2018, 08:48
Official

Dear Shile Douglas,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,