1 reviews | Active since Feb 2011
WORST SERVICE EVER!!!
I have experienced the WORST service from both the Multichoice service center as well as the Call Center!<br> <br> It took me 2 MONTHS to add a Walka something which I was told should be easy...NOT! It took for me to call the call center EVERY DAY and to go to the useless N1 service center 4 times to have it activated, only to find out they added 2 WALKAs to my account then when I called back again they told me to get all the documents neccesary to have it removed which really pushed my buttons considering i did not authorize to the other walka to be added then I said they can get all the docs from the SC and they agreed and in the meantime they UNLINKED my walka AGAIN!!!! Then I had to phone AGAIN to have my walka linked as they linked in unauthorized walka on my account!!!!! <br> <br> THIS IS SO RIDICULOUS I FEEL LIKE SCREAMING!!! Considering the amount I pay for this service a month I did not expect to have this level of appaulling service I am disgusted and disappointed!!!!<br> <br> I refuse to go back to the Service Center considering I dont live in the N1 area and DSTV cant even do something as simple as adding a Walka! <br> <br> ALL I WANT IS FOR THE UNAUTHORIZED DEVICE TO BE REMOVED FROM MY ACCOUNT!!!!
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
