Worst Service Ever! !!!

I rented a movie on box office via my secondary pvr decoder and called dstv as the movie did not come thru. I was told the boxoffice facility is only available on the primary decoder and that i was to be transferred for a credit to re rent. On getting thru I was told that it takes 24 to 48 hrs to credit my card or box office acct. Hw crazy is that. Non the less, I learned that consultants cannot transfer calls instead they put u on hold for abt 10mins run across the room to the team leader for help. My call took 38mins to resolve. The last 3 calls to Dstv for my Drifter, Wifi connecter and decider faukt has still not been resolved. This is my prime relaxation viewing time. Dstv your service is **********. God willing another competitor comes into the market to jolt you into understanding what customer service is all about!