WORST SERVICE EVER!!!

Around August we requested to downgrade our package from Premier to Compact, we have struggled since then to get it right. At the time when the package supposed to be downgraded, we logged onto the selfservice website and saw that the amount to pay is the premier amount, we paid the compact amount because it supposed to be downgraded. A few days in the month, we called in to ask why our services has been disconnected. The call centre agent advised us that our package is still on premium, after explaining our story, the agent reconnected our service and told us it will be escalated to have the amount reversed. A few days later, our DSTV was disconnected again, called in again and the same had to happen. This happens about 3-4 times a month (disconnects and we have to call in to reactivate) since August and the reversal of all the additional charges and reconnection fees only happened about last month. I have called in last week because the same thing happened, asked to speak to a manager and was on hold very very long only to be told the manager is doing training on a SUNDAY. i asked for a manager to give me a call, received a ref number but still no call.ref *** or i43.