MVdW
Mariette Van der Westhuizen

1 reviews | Active since Apr 2018

16 Apr 2018, 15:57

Worst service ever

Worst service ever!!!!!!! I disconnected our subscription and they took a debit order and said they would refund me after 2 weeks. I phoned them to find out why I wasn't refunded yet. Then they say they can request again that I get a refund. And I promise after 2 weeks they will still not have refunded me. It is the 2nd time they are doing this to me.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Apr 2018, 08:03
Official

Dear Mariette Van der Westhuizen

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Apr 2018, 12:52
Official

Good day Mariette

Thank you for sending us your query.

You'll be pleased to know that your refund has been processed. A notification will be forwarded to you via SMS within 24 to 48 hours.

I apologise for the delayed response and the inconvenience caused.

Thank you for your invaluable support over the years.

Kind regards

Dinah

Best regards,