gM
gina M
1 reviews | Active since Feb 2013
13 Oct 2015, 16:16
Worst Service Ever
I paid my multichoice account and box office account on the 30 sept 2015 when I wanted to rent movies during the school holiday it was said there were no funds available. I started phoning and sending prove of payment to 12 different people no one can help me I pulled a statemnt of my phone account and I spend 280 just on phone calls. I still can't rent movies or anything who is to blame. When will this be fixed and who is going to refind me on my phone bill
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Oct 2015, 15:37Hello wackey43,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number to assist with your query unfortunately it was not answered. Please provide us with the proof of payment for the month of October. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number to assist with your query unfortunately it was not answered. Please provide us with the proof of payment for the month of October. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply23 Oct 2015, 15:37
Official
Hello wackey43,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number to assist with your query unfortunately it was not answered. Please provide us with the proof of payment for the month of October. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number to assist with your query unfortunately it was not answered. Please provide us with the proof of payment for the month of October. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile