DK
Doctor K

1 reviews | Active since Jan 2018

08 Jan 2018, 15:53

worst service ever

I paid my account on the 041017 via std bank eft and the amount was allocated accordingly.on the ********** 7 i paid the exact same way and dstv people tell me they didnt get my payment,i sent proof of payment,bank statement and even the bank sent them confirmation and still it wasnt allocated...today my account is being suspended,but cos they didnt do they jobs and now i must pay extra money cos they didnt do their jobs....its very bad.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jan 2018, 16:09
Official

Dear Ingret

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Jan 2018, 14:11
Official

Good day Ingret

As per our telephonic conversation , we've reconnected your services while we wait for your payment to be allocated in to your account. Once it's allocated, you will get an sms notification confirming that.

Thank you for your understanding and patience, we do appreciate that.

Kind regards

Caroline

Best regards,

DK
Doctor K's update09 Jan 2018, 14:34
Reviewer Update
hi Caroline,thank you for the reconnection,however,payment was made on the 15 of December already,how can it take so long,it shouldve been allocated already,i think someone allocated my money onto another customer.