Worst service EVER!!!

Unbelievable!!!!!! Called twice. Used over R80 in prepaid!!! Logged onto selfservice to do it myself also did not work. The new Selfservice website is really not user friendly. AND emailing for same requests!!

Absolutely horrifying. And when I get upset about this lack of service over a period of 1 hour I get met with condescending voices as if I am over reacting. You are wasting my time! my money and I have no more patience for your bad service. Every single time I call DSTV this happens. And when I lose my temper because of the stupidity and having to repeat my requests continually I get asked not to get upset or swear. OF COURSE ANYONE WILL SWEAR IN THE SAME SITUATION!!!! YOU WOULD TOO!!!! How do you expect people not to get angry!!!!!!!!!!!!!!!!!!!!!!!!!!

I asked two different people to upgrade my package after I paid money today to reconncect my services and I paid for the current package (although it should be pro-rata charged as we are already on the 6th day of the new month.)

I asked them for the difference so that I can pay this as they say you can upgrade anytime. The first consultant said I They said I couldn't upgrade as I only paid for the current package?? I then said but cant I pay for it within 24 hours? The balance? I still received no upgrade request from her. I then called in again as one call to her and 4 emails did not help or going online. I spoke to another consultant. Had to go through the whole story of reconnecting, wanting to upgrade and that I sent proof of payment to the first consultant who did reconnect me, but did not upgrade me. After almost 20 minutes, explaining, and losing my patience eventually, I still dont know if my services are now upgraded and what I should pay in order to pay for the difference.

What a mess!!!! You have no service on any of the platforms you offer!!!!!!

Sadly we have to eat up and accept your ******* service as you are the only service provider in SA. Disgusting.