worst service ever
I have been experiencing issues with Multichoice over an unallocated payment on my account. I have made several calls to your call center after my account was suspended and it will be reinstated for a few days and then disconnected again. I have sent emails with the proof of payment to 3 different agents and to ********** and a supervisor (Nicholas Ngwenya). How long does it take for one to locate a payment and allocate it? Surely this isn't rocket science. Your service is **********, i have been waiting for feedback since the 23rd of November. Every time i call i am given a different story, you guys have perfected the art of passing the buck. My payment for this month is due already and i do not even know how much i have to pay as your system still says i owe from last month.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Dec 2017, 08:11Dear Hilary
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Dec 2017, 08:11
Official
Dear Hilary
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Dec 2017, 10:33Dear Hilary M Hizzie
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your missing payment with our Finance Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply06 Dec 2017, 10:33
Official
Dear Hilary M Hizzie
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your missing payment with our Finance Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,