WORST SERVICE EVER

Called DSTV because I cant access box office or pause. I am currently on their explorer and premium package particularly for such services and I keep getting an error message saying I need to upgrade my subscription. Called customer service ,the consultant on the other side ( koketso supposedly being her name), kept telling me I owe them hence I cant access such services. Asked how because I am on debit order. She then said she sees the debit order and its because I changed packages hence the error. Told her I have been on the premium package for 4 years. She then said her supervisor Tabiso Matsofe fixed the issue, this is after I held the line for 20minutes. needless the say, problem is still not fixed. Ref number for call is ********** 3-i44. Not only did I waste my precious airtime talking to DSTV staff who clearly don't know how to solve issues, but in the call I was supposedly "accussed" of not paying my account, and changing my subscription. HONESTLY APPAULING to say the least. And again, PROBLEM NOT SOLVED. I think I must simply switch to Netflix and forget about such substandard services from DSTV