MB
Michelle B
1 reviews | Active since Nov 2017
15 Nov 2017, 15:48
Worst Service EVER
We bought two new DSTV decoders and traded our old one in , so the one we traded the old PVR in on comes with a free installation .
We were told 24 hour turn around - after 24hours nothing so I phoned and no one could assist me telephonic-ally - My dad went in to Randburg again where by they told him it was logged and it may take 48hours. No we sitting with two turn around times.
48hours later still no one to do our installation for us - we have two brand new decoders and we can do nothing with them - plus we paying for a DSTV account we cant access.
We phoned again today and still no one can help us , nor can no one tell us who the installers are nor when they will come?
So what now DSTV?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Nov 2017, 08:41Dear Michelle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2017, 08:41
Official
Dear Michelle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Nov 2017, 15:36Dear Michelle Bailing
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Please be advised that we currently investigating your concerns with our Field service department .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 Nov 2017, 15:36
Official
Dear Michelle Bailing
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Please be advised that we currently investigating your concerns with our Field service department .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
MB
Michelle B's updateReviewer Update
16 Nov 2017, 15:40Good Day
Thank you so much for getting back to me.
Please will you give me a contact number to phone as we still have no DSTV installed.
Since Saturday 11/11/2017, we have no DSTV and it is getting abit too much now.
Thanks,
MB
Michelle B's update16 Nov 2017, 15:40
Reviewer Update
Good Day
Thank you so much for getting back to me.
Please will you give me a contact number to phone as we still have no DSTV installed.
Since Saturday 11/11/2017, we have no DSTV and it is getting abit too much now.
Thanks,