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helena S
1 reviews | Active since Mar 2017
14 Oct 2017, 12:16
Worst service ever
Called dstv to disconnect my decoder and the disconnect was not done. Evertime you need something done you need to them 20 times please train your employees correctly coz you are costing your customers money
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Oct 2017, 08:21Dear Helena
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply16 Oct 2017, 08:21
Official
Dear Helena
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Oct 2017, 11:31
Good day Helena
Thank you for bringing your concern to our attention.
Please accept my apology for your inconvenience in this regard.
I've checked on your DStv account and confirm that the service from the old decoder is disconnected. Also, the account is manually adjusted, reflects a credit balance of R19.58 and paid up till 16 November 2017.
We’re here for you, please do contact us if you require any further assistance.
Your feedback and support is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Oct 2017, 11:31
Official
Good day Helena
Thank you for bringing your concern to our attention.
Please accept my apology for your inconvenience in this regard.
I've checked on your DStv account and confirm that the service from the old decoder is disconnected. Also, the account is manually adjusted, reflects a credit balance of R19.58 and paid up till 16 November 2017.
We’re here for you, please do contact us if you require any further assistance.
Your feedback and support is important to us.
Kind regards
Dinah
Best regards,