1 reviews | Active since Sept 2013
Worst service ever!!!
This chaps took me from pillar to post about a meagre smartcard and decoder pairing. The first three agents tried helping me with the pairing and they failed. I was then advised to speak to our system integrator which is Smatvillage(also owned by Multichoice). Of which Smartvillage advised me to call the commercial call centre again and speak to their new connections guys. I then spoke to a Nontebeko who claimed to have done the pairing and then she requested that i call the technical guys to clear the error for me. I called them only to be informed that nothing was done on the account and that i must call the new connection agents again, gladly i obliged.<br> <br> I called them and was advised to write an email so that they can do it for me. I wrote the email and got my case number and called the call centre again. Then i spoke to a Jezel that cant even find my account with the very smartcard number that i was using the whole day to speak to her colleagues. I after several times trying to sort this nonsense with her requested for a supervisor and was informed that there was none available at that time. NONSENSE!!<br> <br> I called Multichoice and they are like the rest of their colleagues.
It is with regret that we learn of your unpleasant experience in dealing with our Multichoice Agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following:
o MultiChoice Customer Number
o ID Number
o Decoder Serial Number
As we unable to access your account with the provided smart card number ***4
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience in dealing with our Multichoice Agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following:
o MultiChoice Customer Number
o ID Number
o Decoder Serial Number
As we unable to access your account with the provided smart card number ***4
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
