DP
Dewan P
1 reviews | Active since Aug 2015
02 Aug 2015, 21:56
Worst Service Ever
I have been on a debit order probably for the last 12 years on DSTV. Never missed a payment. All of a sudden on the 15th of July my service was cut off due to non payment. I have emailed them, I have phoned them. Just no one can give me an answer or a way of solving this. When trying to reconnect my package and RELINK the debit order, the website (which is not useful at all) says that I cannot reconnect with my smartcard number and this is needed before you can do the debit order. Absolutely terrible service!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Aug 2015, 11:47Hello DewanPieterse,
Please accept our apology for the delayed response and the inconvenience caused.
We tried to contact you today to discuss your query telephonically.
It was also not possible to access your DStv account with an identity number you provided. Kindly provide us with the details below.
o An identity number of an account holder.
o Decoder number and smartcard number.
We have forwarded an email to your personal email address, where you can reply with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused.
We tried to contact you today to discuss your query telephonically.
It was also not possible to access your DStv account with an identity number you provided. Kindly provide us with the details below.
o An identity number of an account holder.
o Decoder number and smartcard number.
We have forwarded an email to your personal email address, where you can reply with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply05 Aug 2015, 11:47
Official
Hello DewanPieterse,
Please accept our apology for the delayed response and the inconvenience caused.
We tried to contact you today to discuss your query telephonically.
It was also not possible to access your DStv account with an identity number you provided. Kindly provide us with the details below.
o An identity number of an account holder.
o Decoder number and smartcard number.
We have forwarded an email to your personal email address, where you can reply with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused.
We tried to contact you today to discuss your query telephonically.
It was also not possible to access your DStv account with an identity number you provided. Kindly provide us with the details below.
o An identity number of an account holder.
o Decoder number and smartcard number.
We have forwarded an email to your personal email address, where you can reply with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah