1 reviews | Active since May 2014
Worst Service Ever
We've been having problems with the extraview for a long time. From last year it didn't function properly and we had to fight just to get Multichoice to help us (check your records, you will see). Then from Feb this year it stops working again. I was away at varsity and my dad (the acc holder) was absolutely SICK and TIRED of having to fight about this all the time so he waited until I came back home now in July to ask me to handle this. And so on 09/07/15 he called to cut off the extraview. HE'D BEEN PAYING FOR THE SERVICE SINCE FEB WHEN IT STOPPED WORKING UNTIL NOW. On the same day he asked for the extraview to be cut off, YOU CUT OFF OUR ENTIRE COMPACT PACKAGE INCL. THE PRIMARY DECODER. I then went onto twitter tweeted your @DSTVCares acc and was given the run around for some time before being helped. I told them about the extraview as well. They ignored me. I told them the next day again about it and they called my dad. Instead of helping him with the extraview problem they advertised/telemarketed the premium package and convinced him to upgrade!!! The gall!!!!! I asked on twitter what they will do about the extraview and they don't care about that. WE PAID FOR MONTHS!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your Extra View.
We advised that your concerns have been escalated and that one of our senior technicians will give you a call to assist with your Extra View.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your Extra View.
We advised that your concerns have been escalated and that one of our senior technicians will give you a call to assist with your Extra View.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert