1 reviews | Active since Aug 2013
WORST SERVICE EVER!!!
My friend upgrade to and Explorer so she gave me her PVR decoder, we are both existing customers of MultiChoice BUT we need to submit CERTIFIED copies of ID's and change of ownership forms (this was never the case before - this policy is new and was not communicated) Now I must take time off to go find a place to certify our ID's??? this is an inconvenience!!! They are so quick to take our money but are not willing to help us? The owner of the decoder was standing next to me but no that wont do because what I stole the decoder? So that means I stalked her and somehow got hold of her ID number cell number copy of her ID and address? This is utter BS!!! I do not have the time to run around to certify documents that they already have on their sytem!!!<br> This is BS and their service is pathetic!!!
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The process that put in place by MultiChoice is to protect MultiChoice and its subscribers from unwanted elements .We also governed by the consumer protection act implement these processes.
You may forward all your change of ownership documents to *** to be assisted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The process that put in place by MultiChoice is to protect MultiChoice and its subscribers from unwanted elements .We also governed by the consumer protection act implement these processes.
You may forward all your change of ownership documents to *** to be assisted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert