Worst service ever

Hi

I downgraded my package from Compact to Access on the 4th March 2024. On the 15th they deducted money for Access package then Monday, 18 March my service is disconnected. I called them to check the problem, and they told me that I'm on contract for 24 months (price lock + Explora ultra decoder). If I want to cancel I have to pay R4000 or less plus a reconnection fee. My contract with them ended in May 2022.

They promised to resolve the matter before the end of the day, which they did not. I called again today and was told to cancel the downgrade on Friday the 15th via self-service. Trying to explain to them that i did not do that, it was just a waist of time.

We are dealing with one problem but each agent gives me a different reason for disconnection. They also want a reconnection fee to compensate for their incompetence.