Worst service ever!!!

<p>So, on Monday, 26th June I called the PE call centre to upgrade my account, as usual I was asked to pay a specific amount, I asked the consultant, if I pay this amount will my debit order still go thru later the week, I was told "No sir, it will not go thru".</p> <p>Suprise suprise, I request a statement from my bank to check up on my account and there it is, a debit!</p> <p>Called the call centre to ask them what the F. they're smoking there and all I get is a sorry sir, the consultant is either new order maybe she ****. But we think she's new.</p> <p>They could not even tell me why this had happened, I'm ****ed off because I had to take 2 taxi's to get to a shop to deposit the money, on my way there my phone fell and broke and to top it all off, it was for nothing as the debit order went thru anyway.</p> <p>My questions are:</p> <p>Why would a trained consultant lie to me?</p> <p>If she was indeed unsure about her job, why didn't she confirm 1st before committing to an answer</p> <p>Why does DSTV's customer service suck???</p> <p>WHY??</p> <p>Clearly DSTV does not give a damn because the answers I received does not help me at all, If I go to the bank to reverse the money, I get charged.</p> <p>If they reverse the money, I get charged.</p> <p>My only option would be then, leave it as it is and accept that my account is in a credit.</p> <p> </p> <p>I'm ****ed off that I was **** to, had to make an unnecessary effort to go and deposit money that seems irrelevant now, I was inconvenienced and to top it all off, my phone broke!</p> <p>All because a consultant didn't know what she was talking about!!!!</p> <p>Ja ney, Multichoice... "enriching lives"</p> <p> </p>