1 reviews | Active since Mar 2014
Worst Service Ever
<p>I have been struggling with my DSTV account since i app**** for a debit order. For some reason I have 2 aacounts since i got my explorer. THey credited me R495 for no reason which made my outstanding balance higher for april. I called 2 days ago to get it fix but no one bothered to fix and call me back so i paid that money back myself. Everytime i pay it lies on the one account then i have to transfer to the new account that was created. I was promised the second account was closed but still remains active, I want that account removed IMMEDIATLY, this **** needs to get fixed within 24hours or i will cancel my subscription</p>
Dear Andries
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Andries
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Good day Andries
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that you have received assistance form our consultants that explained and rectified the billing on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Good day Andries
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that you have received assistance form our consultants that explained and rectified the billing on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Hi Rupert.
Thats correct but my second account that are suppose to be closed are still open on my side and I still dont have answers on why i was credited that amount. I rectified the problem myself, paid back the money that was credited to me and transfered it to the correct account myself. All feedback i received is that the closing of the second account was escilated to someone and still nothing happened
Hi Rupert.
Thats correct but my second account that are suppose to be closed are still open on my side and I still dont have answers on why i was credited that amount. I rectified the problem myself, paid back the money that was credited to me and transfered it to the correct account myself. All feedback i received is that the closing of the second account was escilated to someone and still nothing happened