DB
Dean B

1 reviews | Active since Feb 2014

16 Mar 2017, 22:37

Worst service ever !

<p>Not happy with the service and I am thinking of canceling for good !I have to phone every time to check if they did as they were told and stil have not done it . I was told my box office acount was link and so its not I can not rent movies now the last month because the my telephone number does not reflect and when you go to the website they are always having technical difficulties! Then my acount got blocked because I'm showing in arrears but the account was paid . This happened 4 times in the month and stil I was charged the full amount but I could not watch TV for half of the month ! So how is that fair ? The issues I have is to much and would really like to tel them what I think of them but who do you speak to because when you ask to speak to a team leader or manager you get put through to the person next to them</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Mar 2017, 08:09
Official

Dear Dean

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Mar 2017, 15:26
Official

Good day Dean

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We currently investigating your Technical and Billing concerns.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert