CV
Claude V

1 reviews | Active since Nov 2016

07 Nov 2016, 13:16

Worst service EVER!!!!!!!!!!

<p>I was contacted by a salesperson to try the new price lock deal. Of cause I took the deal for a new Explora. I have ano Explora at home and would use this one as my extra view decoder (replacing my current PVR). Price Lock Explora was delivered, I could not connect due to no smart LNB. I then contacted DSTV to explain the situation and asked them to put all on hold. At month end they debited my account with R2,700. I've been trying to get this resolved for more than 2months now. The price lock explora they gave me is acting up. I would have saved a few bucks with this price lock deal but now I spend more on telephone calls and time I'm actually running in a huge lost.</p> <p> </p> <p>Please come and take back your decoder, refund me all my money that you took without permission, cancel the price lock deal, and let me carry on using my PVR.</p> <p> </p> <p>Bad service as no one replies to mails and responds to calls. </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2016, 13:49
Official

Dear Claude Viret

We acknowledge receiving your query. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2016, 15:28
Official

Dear Claude Viret

A follow up request has been sent to our PriceLock department to urgently contact you with your concerns. Kindly expect a call directly from them as soon as possible.

Regards

Elna