Worst service ever

I bought a decoder on the 21nd May 2022 called Multi choice after installation for about 2hrs holding without any luck just to active my decoder. I gave them the error message nothing. On Monday I called again still no luck already bought air time for about R200.00 already, then during the day I receive a call from them thinking someone is trying to assist me guess what? Sales call telling me about the discount when I asked the lady about the error she told me she can assist me with the error but after a while rebooting and everything nothing worked, then she told me I must go to DSTV they can fix it for free but she didn't tell me who is going to be responsible for the costs of transport to go there and my airtime I used for nothing. Today is Tuesday my decoder is still not working.

If they can just say it, when you buy a decoder go to MultiChoice for the hard drive to be cleaned cause that is the purpose of going the now.