Worst service ever

Today at about 9:38 I went to Dstv C/O Jeppe & Rissik CBD customer service branch to sort out my account and get my three decoders checked out as advised by a dstv call centre agents since we've been experiencing problems for past month now. I was assisted by a very rude consultant without a name tag (Naledi Ngcobo) who took all three my decoders as she asked for my ID ,I explained to her that I haven't paid my account because I had some queries regarding the amount my app put on, so hence I came in to find out how firstly my price lock keeps on increasing and get my decoders fixed then she immediately just placed my ID back on the counter and said she's not gna help me since my account wasn't paid for and why did pay incomplete amount the previous month ,that's when I told her that was the amount my account was charged for and I did not receive any communication after the payment that there was an outstanding balance and to prove so my services were not closed, she just told me to go to randburg head offices with those complaints then asked her that can't she called and find out for me, she responded that "this is dstv agency" there's no phone for customers I must use my own airtime to call the call center outside which I walked out and called DSTv call centre got the relevant information after made payment walked back in the branch and was now assisted by a gentleman who when asked by my partner to be the branch manager named Tebogo Mokwena who was seated 2 cubicles from the initial consultant who rudely attended me and I don't remember him intervening nor asking me if there was problem as an manager is expected to do when a scene happens in his presence. The shocking part of all that is that while he was busy with my account he didn't understand why my payment wasn't reflecting then he took the branch phone and called the customer service call centre on my behalf which was exactly what i asked the first consultant to do. The apparent manager then spoke to my partner and then just said he's apologizing for Naledi could I not make a big deal for the rude service she gave me. I'm so disappointed that there is a Manager who allowed his consultant to address a customer the way I was addressed in his presence and when I reported it to him all he said was that I must basically suck it up and move on. NB I didn't get any help from that branch coz I still had to call dstv and try and sort out the same decoders when I got home.